ECS Learning Hub

ECS Learning Hub

Calm Training


CALM Training is a training programme to enable improved organisational and individual responses to challenging behaviour, including aggression and violence, from service users.

CALM believes that there is more to managing aggression and violence than the interpersonal skills of de-escalation and restraint utilised by individual members of staff, and that a whole organisational approach is required to ensure safe practice. This encompasses primary prevention of challenging behaviours as well as secondary approached to managing such behaviours, and tertiary prevention to reduce the possibilities of recurrence.

In Perth and Kinross Council, attendance on the CALM theory course is encouraged for all staff in Education and Children’s Services.  Staff must complete this course prior to attending any Physical Intervention or Small Holds training.  Members of staff attending Physical Intervention training will have evidenced their need to do so through systematic risk assessment.  Those members of staff who work with children up to the age of 7 years (approx.) who demonstrate violent or aggressive behaviours may require Small Holds training as opposed to Physical Intervention techniques.

Further information is available by contacting Hazel Johnstone, Senior Learning and Development Officer (Challenging Behaviour) on 01738 472384 or by emailing